Terms and Conditions:
PLEASE ENSURE THAT YOU ARE AVAILABLE FOR THE CLASS/COURSE YOU BOOK
All course fees must be paid in full at time of booking and are non refundable.
You are responsible for ensuring you arrive in time for the start of the class.
Tutors will not go "over missed" content as this would be to the detriment of other students. You are advised to attend 15 minutes before your scheduled start time.
If you are booking a class for someone else or as a surprise please let us know at the time of booking.
In the unlikely event Cakes by Lorraine Griffin cancel the course you will be offered a full refund or, if you prefer, transferred to another course (subject to availability). We shall only be liable for the cost of the class and not any consequential loss.
You agree to take all reasonable care while on the premises and only use the equipment in the way taught. We shall not be held responsible for any injury if you fail to follow instructions on use of equipment. All accidents/injuries must be reported to the tutor immediately.
We may occasionally take photographs for promotional purposes. If you prefer not to be photographed please let us know, you will not be photographed without your permission. By agreeing to be photographed you are consenting to any photographic material to be used by the company for promotional purposes only. No photographs of children will be taken without express permission of the parent or guardian.
You are asked not to take photographs/videos of our training room or at any time during the class without permission of the tutor. You will be allowed to take photographs of your work at the end of the class.
Although our studio is only accessed by staff and other students you are advised not to bring any items of high value with you. Cakes by Lorraine Griffin will not be held responsible for any loss or damage.
All courses are held in our cake studio unless otherwise stated.
Please ensure that you are available for the class?course you book as all course fees are non refundable.
In the unlikely event Cakes by Lorraine Griffin cancel the corse you will be offered a full refund or, if you prefer, transferred to another course (subject to availability). We shall only be liable for the cost of the class and not any consequential loss.
Where are the classes held?
All classes are held in our studio at 5 Jacobs Walk, Hounsdown Village Totton Southampton SO40 9JU
What do I need to bring with me?
Cakes by Lorraine Griffin will provide all the equipment you need to complete your course, however you should bring along a container to take home your finished work at the end of the class. There are some exceptions so please read carefully the "description" tab of the class you wish to attend.
I want to practice some techniques I've learned but don't have the proper equipment, where can I get it from?
All the equipment used can be bought from our premises a 10% discount is offered to all students attending a class. This offer is not available to students attending the "half day" classes.
I want to attend a class but not sure which is best suited to my skill level!
Our courses are designed for all levels of experience from the total beginner to the very experienced. Every level of cake decorator can benefit from our expertise and years of experience. Please read the individual course details to see which course is best suited to you. If you are still unsure give us a call and we will be happy to advise what is best for you.
Do I need to bring a packed lunch?
Lunch is not included in the cost of the course, however tea, coffee and cold drinks are provided throughout.
Can I book a course as a surprise for someone?
Yes is the simple answer, just go through the normal booking process and let us know the students name. Alternatively you can purchase a gift voucher which would enable them to book a course of their choice.
Where can I park?
There are a few spaces at the end of the road and a few visitor spaces in the 2 car parks just of the road. Please do not park outside the neighbours of either side of 5 Jacobs Walk.
I can't see a class that I want to do but really want to learn a specific technique?
No problem! You can either give us a call and suggest a class subject for the future (we are always open to suggestions) or enquire about our one to one service.
How do I book a class?
One of 2 ways...Online using our site, or give us a call and book over the phone.
Do you do team building events?
Yes, just give us a call and let us know your requirements and we will work out a programme to suit your needs.
I intend to stay overnight, can you help in where to stay?
Listed below are hotels within a short distance of our studio.
Woodlands Lodge Bartley Road, Woodlands Southampton SO40 7GN 023 8029 2257
The New Inn Spicers Hill Totton, Southampton SO40 7EP 023 8066 0480
Holiday Express Inn Southampton-West. Adanac Park, Redbridge lane, Southampton S016 0YP 0871 902 1550
My question is not listed here?
No problem, just give us a call and we're here to help.